- Timeframes: Most returns must be initiated within 30 days of the actual or estimated delivery date.
- Return Reasons: If the item is not as described, damaged, or faulty, the seller must accept the return, regardless of their stated policy.
- Buyer Remorse:
If a buyer changes their mind or ordered the wrong item, the seller only has to accept the return if they offer returns in their listing
.
- Shipping Costs: If the item is not as described, the seller covers return shipping. For buyer remorse, the responsibility depends on the seller’s policy.
- Refunds: Items should be returned in the same condition. Sellers may deduct from the refund if the item is returned used, damaged, or missing parts.
- Money Back Guarantee: If a seller doesn't resolve a return within 3 business days, Lokisimo Store can step in to provide a refund.
